All about our UK Delivery Service Orders OVER £100 Made to order Collections Free UK delivery We anticipate a wait of 10 days before delivery of Made to Order pieces (this can be shorter but it depends on how many dresses are on order at the time) On completion of your order we will notify you via email that your order is being sent to arrive the next day (Monday - Friday) to the address you originally specified Free UK returns - More Details Orders UNDER £100Next Day DeliveryUK mainland packaging and posting charge of £4.50 European Union, Canada and USA packaging and posting charge of £10.00 Orders OVER £100Limited Edition Collections Free UK next day delivery Order by mid-day for next day delivery (Monday-Friday). If you order on the weekend or you order after mid-day your order will be dispatched the following day Free UK Returns - More Details Delivery Destinations We do deliver to hotels We don't deliver to PO Boxes If shipping to a work address; please include the company name Currently we ship within the United Kingdom and European Union. If you require shipping elsewhere in the world or have a query about your order please contact us directly via email at firstname.lastname@example.org or call 07912215002 and leave a message. Gift Wrap Kerry O'Brine believes that every order is special. Whether it is a gift for yourself, or for someone else, your order will come wrapped in tissue, with ribbons, inside our smart black boxes. We ensure every parcel that leaves the studio is carefully wrapped and boxed to protect it on the journey. CHRISTMAS DELIVERIES Order by 6pm GMT Tuesday 22nd December 2015 for Christmas deliveries to UK mainland No Dispatches or Deliveries We will not be despatching any items from 23rd December to 1st January. Any orders made during this time will be despatched on Saturday 2nd January 2016. IMPORTANT INFORMATION ABOUT DELIVERIES Once a delivery has been dispatched we cannot change or re-direct the items. All items/orders require a signature upon receipt. Please read the following information before you buy a garment from Kerry O'Brine Womens Wear: TERMS AND CONDITIONS RETURNS DISTANCE SELLING REGULATIONSWhat you need to know and agree to before you buy a garment from Kerry O'Brine's Womens Wear website. (click the heading to read the small print). You should also read the website's terms and conditions. You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs up to 7 days of receiving your items. Either email: or write to us at: Notice of Contract Cancellation, Customer Services, Kerry O'Brine Womens Wear, 442 Ipswich Road, Colchester CO4 0EY. Personalised Orders - Personalising the item such as changing the hem length to your unique measurements makes your order non-cancellable (including DSR), non-returnable and non-refundable, unless faulty. On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. Please complete this on the returns note that you received with your order, and include it with your return so we can process your refund promptly. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Kerry OsBrine Womens Wear, 442 Ipswich Road, Colchester CO4 0EY, and that you retain proof of sending, in case of a dispute. Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations. All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.