All about our UK Return Service

Returns Options

Returns on Orders UNDER £100

  • To return an item, repackage and take to the Post Office.
  • Send it to us with an authorization slip.
  • You will be refunded £4.50 and your returns item value.
  • We recommend you request proof of postage and signature on delivery.

Returns on Orders OVER £100

  • Free UK wide complimentary service
  • Use own courier - paid for by you. See below.
  • Outside mainline UK returns - will be quoted on request for a return.

All Returns

  • Notification within 7 days of receiving your item. You need to contact us via email or phone to notify us of your intent to return.
  •  We need this information from you
    We will give you a Returns Authorisation Number. Please enter your returns number on the Returns Note provided and place inside the returning package.
  • Ensure your package is securely packed and address to: Kerry O'Brine Womens Wear, 442 Ipswich Road Colchester CO4 0EY

Complimentary Free Returns Service

  • We will discuss with you a convenient time for your returns package to be collected.
  • Returns packages are collected within 14 days of your receipt of delivery.
  • Your items will be insured by us on their return journey.

Please be Aware

In all cases, the items returned must be in their original, unused and saleable condition which includes tags and any packaging. All goods will be inspected on return.

All returns must be insured for transit.

We reserve the right to refuse a refund in the event of a customer not making all reasonable efforts to allow our postal service or courier delivery service to pick up in accordance with their and our terms and conditions. This condition also includes items returned outside our specified time limit.

We are not responsible for any items that are returned to us in error.

Refunds

You will be credited back to the original payment method used.

Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Refunds will be issued within 30 days of us receiving your cancellation notice/notification of intent to return. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Using your own Courier Service

  • You still need to notify us of your intent to return and follow the steps laid out in All Returns.
  • We strongly recommend that you use a reliable postal service or courier that will provide you with a tracking number and insure you for the value of the goods whilst in transit. The goods are your responsibility until they are returned to our head office.

Be aware, should you use your own courier service to return the goods, the cost of return will not be refunded by Kerry O'Brine Womens Wear.

Insurance

If you choose our Free Complimentary Returns service we will insure the returned items in transit.

If you use your own courier service, we strongly recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our head office. In case of dispute, we also recommend you retain proof of sending.

If you need further clarification or assistance please make contact
or telephone 020 35824123

Exchanges

If you'd like to exchange an item because the fit isn't right, you will need to return the unsuitable item and start a new transaction for the other size.

If you require help with sizing or fit then please do get in contact via phone or email.

Cancellations

Your Made To Order dress can be cancelled in writing under Distance Selling Regulations (DSR) up to 7 days after you receive your purchase. Personalising the item such as changing the hem length to your unique measurements makes your order non-cancellable (including DSR), non-returnable and non-refundable, unless faulty.

 DISTANCE SELLING REGULATIONS

What you need to know and agree to before you buy a garment from Kerry O'Brine's Womens Wear website. (click the heading to read the small print). You should also read the website's terms and conditions.